GENERAL

1. MG Holiday will not be responsible or become liable in contract or tort for any injury, damage, accident, loss, delay or irregularities that may caused to any person or property
2. We will reserve the right to amend hotel accommodation in any way the need based on your interest or due to circumstances that out of control by hotels/service providers.
3. You are responsibility to verify that all reservation details are complete and correct. MG Holiday will not be responsible for any loss or delay or third party claims (including any cancellation fees) caused by any incorrect or incomplete details as per your request in your reservations.
4. We shall be in no way guarantee the quality or any aspect of the services chosen by yo

RESERVATION PROCEDURES

1. Above hotel rates are net in the currency offered inclusive of taxes and service charges unless specified in the REMARKS.
2. The room rate quoted is on per room per night basis.
3. Booking must be made minimum 02 working days before date of check-in. However, in circumstances beyond our control, your reservation might be on a request basis and final confirmation will be informed to you as soon as possible but will in no way be held to have guaranteed your booking in anyway.
4. There will be no booking deadline given for all reservation. Reservation will be under auto guarantee if no cancellation or amendment by agent. Cancellation charge will follow the individual hotel cancellation policy.
5. If we are not able to confirm your request hotel, we will confirm an alternative whenever possible.
6. Some hotels may require full pre-payment right after confirmation has been made and the payment has to be paid 7 / 14 / 21 / 30 / 45 days before check-in during the peak season, depends on individual hotel policy.
7. Check in voucher and a payment receipt showing booking details can be printed from the system upon receiving full payment with your own company logo printed. (yes, if prepayment)
8. The check in and checkout time depends on the individual hotel's own policy. Hotel reserves the right to charge for periods when the room is occupied outside their normal check in and checkout time. You responsible to understand and agree hotel's own policies on the check-in and checkout time, and bookmoko.com will be released from substituted the general terms and conditions.

AMENDMENT

1. All requests for additional nights or rooms are subject to room available.
2. Amendments are only effective once we confirmed to you.
3. Any amendments on the room nights stay of the hotel should reach us at least three working days prior to your check-in date. Any amendments received less than three days notice required is subject to penalty charge in accordance to the hotel's Amendment Policy.
4. The shorten stay including early check-out, reduction of number of rooms or people, no refund will be made unless the hotel has accepted and signed differently.

NO SHOW

1. At least one night room rate charge will be applied for NO SHOW during off peak season unless specified in the remarks.
2. Full cancellation charge will be applied during super peak season unless specify in the REMARKS.

CANCELLATION

1. If notification of cancellation is received 8 days or more before check in date, there will be no cancellation charge, unless specify in the remarks.
2. One room night cancellation charge will be imposed if the booking cancelled less than 3 days before check in unless specify in the REMARKS.
3. During the peak season, such as festivals, conferences and special events, the cancellation policy may differ. The policy will be substituted the general terms and conditions.
4. Cancellation fee will be imposed to every hotel bookings during the peak season. In case a hotel should charge a fee for cancellation of more than one night, you will be responsible for the charge. This will be informed before you accept the terms.
5. It will be attraction of high prices during peak season in most cities. Even there are not strictly trade fairs on peak season. Our rates may be close to or even higher than rack and they will be treatedsimilar to trade fairs. Cancellations deadline will be given. You will be responsibility for the cancelling within the specified date else you will have to pay for the full charges in accordance with these conditions.

Important note: For all booking made within the cancellation policy period will be automatically subject to cancellation charge regardless the booking is “Under Allotment” or “On Request”. Once booking, you cannot cancel or amend unless hotel reject the booking.

REFUNDS

1. Any complaint has to be reported to the hotel at that moment. MG Holiday will not bear any responsibility for the compensation which the hotels have been aware and corrected of the issued raised throughout the client's staying period.
2. We will not accept any complaint or refund on the unused hotel vouchers which could have been received over 30 days after thedate of check-in.

RATE VALIDITY

1. While all reasonable care has been taken to ensure that the validity of rates reflected in MG Holiday website are correct, allprices are subject to change with or without prior notice.
2. Price shown on the website is based on current tariffs, schedules and exchange rates. MG Holiday reserves the right to amend prices at any time without notice. This changes in rate are mainly due to the following: (1) Surcharges imposed by hotels during major International Conferences, Trade Fairs, major Events and Festivals. (2) Frequent fluctuating demands of hotel. (3) Frequent currency fluctuations.

RIGHT OF WAIVER

1. All terms and conditions are subject to change by MG Holiday with or without prior notice. Online rate shall be the final on time of purchase.
2. The purchase of the services will indicate the acceptance of the traveler with full knowledge and consent to adhere to theconditions herein stated.